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Practical, on-site training that turns new starters into contributors in days, not weeks.
hotel5

Who this is for

  • Boutique hotels and independent restaurants that want day one performance.

  • Cafes, bars, and venues that need people who can keep pace in live service.

  • Serviced apartments, Airbnb hosts, and property managers who want reliable standards.

  • Groups preparing for openings or seasonal peaks.

Train your team in days, not weeks

Train your team in days, not weeks
Practical, onsite training that plugs straight into your standards. Fewer mistakes, faster service, and better reviews. Built around hospitality hours.

What we solve

Many new starters arrive with a paper qualification but still need weeks of coaching before they can carry a section, handle guests, or keep pace. That costs time, rota cover, and quality. Coastline Hospitality Academy gives people the shift before the job so managers spend less time on basics and more time leading the floor.

What you get

  • Onboarding Bootcamp shaped to your venue and service style.

  • Live scenarios for greetings, selling extras, and service recovery.

  • Kitchen and floor flow including prep lists, pass discipline, and cleaning cycles.

  • Housekeeping and laundry with realistic timings and room turn around.

  • Manager handover with a simple guide and a skills checklist for each person.

  • Certificate for every learner, with digital copies for HR files.

  • Flexible scheduling that fits your rota, evenings and weekends available.

Courses and format

Choose the format that fits your team and hours.

Training uses your layout, menu or room standards, and service style. Your team learns the job the way you do it, with minimal disruption to service.

Hands on sessions in real hospitality spaces. People rotate through front of house, housekeeping, and kitchen support with clear timings and checklists.

Short, focused sessions cover service steps, safety basics, guest communication, and simple role plays. Ideal before or between practical days.

Most employers choose a simple mix. Online for knowledge and planning. In person for practice and feedback. We will map dates around shift patterns so you keep cover.

staff
serving

Timelines

  • Onboarding Bootcamp 1 to 2 weeks.

  • Service Booster Workshops 1 or 2 days per topic.

  • Job Ready Essentials 2 weeks for new starters before their first shift.

  • 12 week Professional Program weekly sessions for deeper, multi role development.

Start dates are planned with you. Evening and weekend options are available.

What is included

  • Trainer with real hotel and restaurant experience.

  • Clear lesson plans and timing blocks.

  • Practical station setups and checklists people can follow.

  • Skills checklist for each person that managers can trust on day one.

  • Manager handover notes with next steps to keep standards consistent.

  • Safeguarding, insurance, and risk assessment documents on request.

Results you can expect

  • Faster time to independent working.

  • Less time spent on early coaching.

  • Fewer service errors and faster turns.

  • Better guest feedback and reviews.

  • Smoother seasonal hiring.

If you want to track results, we can agree simple measures such as time to run a section, complaint trends, or review scores.

service

Train your team in days, not weeks
Practical, onsite sessions that plug straight into your standards. Fewer mistakes, faster service, better reviews. Book a call